Why all Communication Interventions should start with a Proper Diagnosis

Houston – We have a communications problem! How often don’t we hear that sort of remark! And even worse, this: “We know that communication is a problem, but the company is not going to discuss it with employees (Excerpt from a Humour column – words uttered by an AT& T manager)”. The issue is that […]

How to Communicate Safety–Differently

Many Safety Managers use posters and pithy statements to communicate messages and raise awareness about the need to be safe, think safe and act safe. In this messaging, choice of words becomes important. Standard messaging don’t always cut it. Thinking out of the box, or using humour can help. I love this example: Effective Evacuation […]

Quote–Lesson for Companies & Internal Communicators

“The solution to many organizational problems lie within the company – itself – with its own people. If you create an environment that encourages people to communicate their perceptions about problems and issues that prevent the company from being as effective as it can possibly be, and then solicit their input about what can be […]

The Shackles Of “We Have Always Done It This Way”

Organisations are like elephants – they learn through conditioning. Trainers shackle young elephants with heavy chains to deeply embedded stakes. After years of being chained, older elephants never try and leave even though they have the strength to pull the stakes out. Their conditioning limits their movements with only a small metal bracelet around their […]

Why Writing Concisely is Crucial

So, I started this piece by using the word brevity, then I thought to myself, who knows that word. Concise and exact use of words is crucial in communication, just try and decode the following: “We respectfully petition, request, and entreat that due and adequate provision be made, this day and the date herein after […]

The Triple Filter Test–One Way to stop Gossiping & Rumours

In ancient Greece, Socrates was reputed to hold knowledge in high esteem. One day an acquaintance met the great philosopher and said, “Do you know what I just heard about your friend?” “Hold on a minute,” Socrates replied. “Before telling me anything I’d like you to pass a little test. It’s called the Triple Filter […]

A Social Media Policy can Protect your Corporate Reputation

Time and time again the issue of Social Media is raised in my Stakeholder Reputation workshops. Is it a must? Is it a Stakeholder Engagement tool? What is its value? Should we restrict its access? Companies are coming to terms with the growth and use of Social Media within and without their organisations and some […]

Test your Ability to Communicate

A Primary Skill for a Reputation Manager is the ability to communicate professionally in many circumstances and conditions. However we all think we are capable communicators whilst the receivers of our communication sometimes differ from opinion. Let’s really see just how valid this contention is. Here is an oldie but goodie self – test that […]