New and Emerging Issues in Reputation Management

New Opportunities for Practice Areas

More and more issues are emerging that are affecting reputation. These include sexual misconduct in the workplace, state capture, diversity, inclusion, corruption, fake news, power politics, cyber risk and school safety. The phrase ‘STATE CAPTURE’ was awarded ‘word of the year’ by eNCA who claims the phrase was used more than 20,231 times in over […]

A CEO’s Reputation Can Make Or Break A Firm – Recommendations to Increase Impact

An article on about how much reputational value is locked up in the CEO, caught my attention. In this article A CEO’s Reputation Can Make Or Break A Firm; 3 Ways To Improve It – research is quoted from a worldwide  survey by public-opinion pollster KRC Research and public-relations firm Weber Shandwick. The […]

Talk doesn’t cook rice!!!- A Vietnamese Proverb

Words are empty. Actions speak louder than words. In the field of Reputation Management this is so true. The actions and behaviors of management either add or distract from building reputation.

How Inclusive is your Stakeholder profiling?

A thought provoking article in the Huffington Post called “ Even Companies That Sell Tampons Are Run By Men” got me thinking. How inclusive are your Stakeholder Profiling efforts? The King 3 Code on Corporate Governance makes specific mention of stakeholder inclusivity (i.e. that the legitimate interests and expectations of stakeholders are considered when deciding […]

Values need to be driven by the Board

  A New Report from the UK Institute of Business Ethics (IBE) found that Boards need to set and maintain company values. The author writes that “Culture affects a company’s ability to generate value. A strong culture makes for sustainable value creation. A weak one can destroy the business overnight. This why is boards must […]

Spotting Signs of Impending Trouble

The recent agreement reached between the Construction Industry and the Competition Commission for collusive tendering got me thinking. (15 construction companies had agreed to pay fines totalling R1.46 billion for collusive tendering). What are the signs of impending and unavoidable doom in our businesses and why do we not see, sense them or hear about […]

The Shackles Of “We Have Always Done It This Way”

Organisations are like elephants – they learn through conditioning. Trainers shackle young elephants with heavy chains to deeply embedded stakes. After years of being chained, older elephants never try and leave even though they have the strength to pull the stakes out. Their conditioning limits their movements with only a small metal bracelet around their […]

Executives Need to Learn a New Style of Decision-making

Reputation Risk has been described as elusive and difficult to manage. Some have even called it “Soft issues, tangible impacts”. Why? Why is it difficult to manage? Well, for one few know how an issue or crisis can erupt. It may or may not. An issue may be material or not. To understand reputation risk […]