Online Training: Learn How To Mitigate Stakeholder Reputation Risk (16 – 17 August Online)

Stakeholder Reputation Risk is regarded worldwide as one of the most difficult risks to manage. Stakeholder Reputation Risk emerges when the reasonable expectations of stakeholders are not met.

To adequately understand this dynamic, delegates need a thorough grounding in understanding both Stakeholder Management and Reputation Risk Mitigation processes.

To create this training, I have combined key takeaways from my Stakeholder Reputation, Reputation Risk Management, and Crisis Management training masterclasses with the latest thinking from reputation risk management practices, strategic communication, risk management, ethics, community relations, marketing, stakeholder management, organizational behavior, sustainability, and corporate governance literature.

The online program is designed to show business leaders and managers how to establish an excellent reputation with; and maintain positive, mutually beneficial relationships with stakeholders and minimize potential risk.

An Organisation’s reputation is derived from how stakeholders perceive the organization, its communication, and behavior in the markets in which it operates. Risk emerges when these perceptions and tools do not fulfill their reasonable expectations.

In order to effectively manage the interface between an organization and its stakeholders a number of issues and topics have to be taken care of, including:

– Understanding How and Why Reputation Risk emerge;
– Understanding how to profile stakeholders i.e. Who are our stakeholders and what do they want and need?
– Being clear on what we want from and need from our stakeholders;
– Understanding the strategies that need to be in place to mitigate risk and satisfy stakeholder needs and wants and create long-term collaborative relationships;
– Understanding the processes that need to be put in place to enable the execution of strategies and minimize risk;
– An understanding of the capabilities that need to be put in place to make these processes work;
– Understanding how to mitigate both reputation erosion and reputation risk events if and when they occur.

The workshop offers an integrated framework for managing stakeholder management relationships, as well as practical tools that can be used for developing and improving existing relationships, and mitigate potential reputation risks.

It is also important to take a look at my standard Stakeholder Reputation Management Training Course‘s outline and learning agenda as I incorporate and weave most of that information into this training.

Email me for more information and a registration form.

What is Stakeholder Reputation Risk?

What is Stakeholder Reputation Risk and why is it so dangerous? For the past few years, Reputation Risk has featured in all the prominent Risk surveys – always as one of the top risks facing an institution. One definition of Reputation Risk is that it is the current and prospective impact on earnings and capital […]

Trends, Predictions and Dot Connecting

Being well informed and able to anticipate issues and incidents are two vital skills for any budding Reputation Manager. So is the ability to see linkages between seemingly unrelated incidents and issues. This process I call dot connecting. It has its origins in systems thinking. Since December 2016 I have received countless of emails with […]

I will deliver a “Are You Deriving Value From Your Stakeholder Management Function – Tips On How To Audit Intangibles” presentation on the 9th February at the Institute of Internal Auditors South Africa (IIA SA) Public Sector Forum at Emperors Palace, Johannesburg.

Date: February 9, 2016
Time: 09.30 - 10.30am
Appearance: Institute of Internal Auditors Public Sector Conference
Outlet: Institute of Internal Auditors
Location: Emperors Palace, Johannesburg
Format: Other

Why the term Stakeholder Reputation…?

Definitions create lenses through which we view the world. Revisiting definitions is crucial to creating shared meaning. So, why do I talk and write about Stakeholder Reputation? An Organisation’s reputation is derived from its stakeholders. Their perceptions, attitudes, expectations, feelings and knowledge towards a company will influence and impact on the actions they take towards […]

Stakeholder Profiling Tips

I recently responded to a request for tips on how to profile stakeholders. Here is a quick summary that might help readers. In my Stakeholder Reputation workshops I teach these tips: 1. Create a laundry list of all stakeholders – Identify and list all stakeholders. These may be individuals, or stakeholder groups, or some combination. […]

Question – How Often Should We Profile Our Stakeholders?

I recently got asked: Dear Deon: I know stakeholder profiling is important, but surely it only has to be done once, as part of a strategic planning exercise. Any input? This was my response: Stakeholder profiling is a technique you can use to identify and assess the importance of key people, groups of people, or […]

The degree to which I can create relationships which facilitate the growth of others is the measure of growth I have achieved myself – Carl Rogers, noted Psychologist

Do you know the Golden Rule?

Do you know the Golden Rule? The ethic of reciprocity, more commonly known as the Golden Rule, is an ethical code that states one has a right to just treatment, and a responsibility to ensure justice for others. Reciprocity is arguably the most essential basis for the modern concept of human rights, though it has […]