Fed up with bad service delivery? Shoddy Products? Rude and inattentive staff? Why despair? Every single morning like any well trained PR practitioner should, I scan the local dailies, only to read about some example by an aggrieved customer. But tonight I have a message to customers and other stakeholders. The tools exist to do […]
I attended a very interesting presentation today called the “Evolution of Corporate Sustainability & Responsibility (CSR)” at KPMG’s Head Office. The presentation was conducted by Dr Wayne Visser, an international expert on the subject. I found it very thought provoking and it showed that the field is evolving and not evolving. Evolving in that there […]
Powerlines Number 80, my newsletter on Strategic Reputation is now available for your reading pleasure. It contains articles on the link between Environmental Risk and Reputation, Scandals can damage Reputation, The Power of Social Media – Some Valuable Resources as well as the Danger of Information Drift. I have also included my latest Public Training […]
I just read a very thought-provoking article : The 21st Century MBA – http://www.strategy-business.com/press/article/08209?pg=3 According to this article my Stakeholder Reputation training seminar is not too far off with the prevalent thinking. ” For the MBA program at Washington State University (WSU), “Stakeholder-Focused Leadership for Sustained Business Success,” launched in the fall of 2007, the […]
A Recent article on the website Management Issues – Workplace misunderstandings cost billions seems to be spot on when you take a look at the recent SABC and Landbank debacles that are making headline news in South Africa. A study by employee assessment firm Cognisco has argued that while organisations are often aware of the […]
The picture above first appeared on the website: http://www.geekarmy.com/geeks/Nasty-Keyboard.html What does your desk look like? Your keyboard? Is your desk a filing cabinet, a trophy case or a museum? Did you know that your desk is not just a worktool, but also a reflection of your work habits? A clean desk falls into a category […]
Just saw a quote by John Kenneth Galbraith that “Meetings are indispensable when you don’t want to do anything.” Are they really that wasteful? There is often a lot of humour thrown around the issue of meetings. Especially words such as ” It is unfair to compare a Business meeting with a funeral. Funerals have […]
For the past two days I ran my Stakeholder Reputation workshop. For the final exercise I used a concept called Collective Wisdom which is an exercise where the groups have to come up with their suggested guidelines and ground rules for working with stakeholders, reflecting from their own experience. Here is a partial list that […]