The dramas and changes unfolding at the SABC in South Africa can serve as an interesting case study about how leaders destroy the reputation, faith and trust in organisations. Not only has there been negative publicity about the organisation, but now even their nomination process for selecting new candidates for the Board has come under […]
According to Wikipedia, “Best practices can also be defined as the most efficient (least amount of effort) and effective (best results) way of accomplishing a task, based on repeatable procedures that have proven themselves over time for large numbers of people.” There are best practices for identifying and mitigating reputation risk in different types of […]
What is the purpose of Corporate Governance? Compliance? Enterprise Wide Risk Management? Corporate Responsibility? Positive Company Actions and Behaviours? In the book, the 7 Habits of Highly Successful people http://bit.ly/2gOas, Stephen Covey writes that a person should always start with the end purpose in mind. So what is the end purpose of the questions that […]
The story today that ICASA will hold a postmortem after the regulator admitted that it made a “mistake” in trying to block Vodacom ’s R80bn listing, is a lesson in Reputation Risk management. http://www.businessday.co.za/articles/Content.aspx?id=73764 To think that they could have prevented this negative publicity. How? By ensuring that senior management were trained in the strategic […]
When last did you inspect your Company’s Bathrooms? Oh, it is not my function! Isn’t it? Do you think that something as important as that can really be outsourced to a cleaning company? Reputation Risk is not something you can outsource, and the visual images that visitors see, can influence their impression of the company. […]
A South African has been fired and two others suspended for posting Facebook updates considered unacceptable by the their companies, The Times reported on Wednesday. A 23-year-old administration clerk at a clothing factory south of Durban lost his job for calling his boss a "serial masturbator" on Facebook after being reported by a co-worker. Read […]
Five fledglings are in the nest. Four decide to spread their wings and soar away. How many are left? Answer: five. Why? Because there’s a difference between deciding and doing! Moral: Decisions are only one-half the story. It is all about execution. Check out Morita’s theory. Ever heard of him? A Japanese psychiatrist whose work […]
The following self-diagnostic is not a replacement for a comprehensive crisis audit of your organization by a qualified consultant. But it may help you determine whether it’s time to initiate one! For scoring, see the legend at the bottom. Just answer Yes or No. You regularly scan your socio-political and stakeholder environment (news media, Internet, […]