Many companies fear that widespread disclosure and publicity of product recalls may be harmful to their reputations. It could be but it depends on how product defects and recalls are handled. These days stakeholders ask for no less, namely that they be informed, especially if the product carries a health & safety danger. Since a […]
Social network poses real reputation risk, a report by audit firm Deloitte has revealed. The results of Deloitte’s third annual study Ethics & Workplace Survey http://bit.ly/44jcPo, which examines the reputational risk implications of social networks, reveal tension between employers and employees around the use of social media. According to the survey, conducted on 2,000 employees […]
Just read an article http://www.simplygreen.co.za/local-stories/earth-and-animals/chain-store-breaks-ties-with-unethical-hen-breeder.html Due to the appalling way 1 day old hatchlings have been reported to have been treated the major chain store Woolworths has cut all ties with Jan Serfontein and his son, Jan. They are one of the country’s three biggest chicken farms, Boskop Layer Chickens. Kevin Korb, Pick n Pay […]
An article in the Business Day today states that MORE than 200 directors and executives of JSE-listed companies believe Standard Bank’s Jacko Maree is the most trusted CEO of a listed company, according to results of a recent survey on corporate reputation management. The annual Trust Barometer study by Ask Africa draws a link between […]
There is a full page spread today on page 16 of the Star newspaper featuring an advertisement by Aspen Nutritionals entitled ‘’ASPEN’s S26 ASSURANCE OF QUALITY’’ Obviously such an advertisement is costly, but what is more important? Protecting your Reputation or the cost? The advertisement clearly spells out what makes the product great. See also […]
The new SA Consumer Protection Act 68 of 2008 (CPA), which was gazetted on 29 April 2009, and which is scheduled for implementation in two phases, will have an effect on the reputations of companies. A risk emerging about this Act is that a lack of knowledge in complying with the Act could cost a […]
Each client represents a relationship, and is also another boss. The consultant has many bosses—clients—that must be satisfied. A Manager has many clients to satisfy and many of them are internal. Building a reputation with all clients, external or internal are vital. That’s why it’s so important to consider how client relationships are managed. Each […]
Who is responsible for your organisation’s online reputation? Is it the Public Relations Department, Corporate Affairs or IT? If it is predominantly IT there is a danger involved. The danger is that IT people tend to worry about technical aspects whilst there is a definite need to factor in stakeholder engagement, user experiences & strategic […]
The Media is a powerful Stakeholder Group and for me one of the best ways that I have seen the Media re-emphasise this; is through the full page spread that appeared in today’s Star Newspaper – Business Report Section Page 20. The Headline caption reads: ‘’For the news, turn to the news leaders’’ Just read […]
One of the lessons I teach in my Stakeholder Reputation Master Classes is that every campaign, project, problem or issue will need a relook at stakeholder profiling. So here is a new stakeholder group whose role you will have to factor in carefully when you do your crisis management preplanning, especially where potential product recalls […]