Despite the rise in virtual meetings, business executives prefer face-to-face meetings, according to the results of a recent Forbes Insights study. The study, ‘’Business Meetings: The Case for Face-to-Face,”” was based on a June survey of 760 business executives. It found that 84% prefer in-person contact to virtual because face-to-face meetings enable them to build […]
I recently had to facilitate an improved service level agreement between two parties in the IT field. The particular project was about to be shelved by the client due to severe scope creep. I quickly assessed that one of the root causes of the scope creep was caused by the lack of defining interpersonal and […]
Your chance to register for next week’s Stakeholder Reputation ends this afternoon – Thursday, the 15th October at close of business. This is an ideal opportunity to join friends and colleagues to learn about the important strategic subject of managing stakeholders and their impact on organisational reputation. Here is a quick test for you. Can […]
Many managers cringe when they hear the word activist. Because, activists as a stakeholder group can potentially damage an organisation’s reputation if relationships with them are not carefully built, understood and maintained. I have always been intrigued how in movies, psychologists trying to track a serial murderer, try and become that person. They study that […]
As reputation is most often considered a collection of perceptions and opinions, past and present, about an organization which resides in the consciousness of its stakeholders‘, it appears absolutely necessary to get a better grasp of the main drivers. Managing that reputation is becoming increasingly important, according to Charles Fombrun, professor of management at New […]
What: Reputation Protection & Defence Master Class2 – day Master Class on how to protect and defend an organisation’s reputation. It covers from Reputation Risk, Crisis Management, Crisis Communication & Online Reputation issues. When: Wednesday, October 14, 2009 (all day) Where: Hotel Apollo, Randburg, Johannesburg Bram Fischer DriveJohannesburg, Gauteng South Africa This event is a […]
How naive some people can be! Do they really think that in today’s age, lies will not have an impact? The pathetic handling of the Caster Semenya’s case by the ASA (Athletics SA) is now having a ripple effect. Leonard Chuene, the president of ASA, has admitted he lied about knowing of the IAAF’s request […]
In the not so distant past, complaints were regarded as a customer service issue and the responsibility of the Customer Service department to solve. But no longer. Social Media such as blogs, Twitter, Facebook and mobile phones have changed the potential impact of a negative experience into one that could potentially be harmful to not […]