To reduce reputational risk throughout the organisation the message regarding reputation as an asset and risk will need to be addressed at three levels: Organisation Level The company needs to develop a clear and convincing need for managing reputation. The best way is to embody the company’s approach in a policy document and strategic plan […]
Does your organization have a listening capability? Years ago I heard the story of a young psychologist asking the skilled old-timer: "Sir, how do you manage to listen to everyone’s problems and not get affected by it?" "Easy", the old man replied: " Who listens?" Yesterday I was sitting in a coffee shop reading the […]
Today was the first day of one of my two-day workshops that I faciltate on Reputation Risk Management. Whilst preparing for Day 2 I started thinking about the processes that organizations adopt to ensure that learning from external events are transferred back into the organization. I have often wondered about this. Many executives attend conferences, […]
An article in the South African Star newspaper yesterday caught my attention. The article”High Empowerdex rating helps Schindler win government tender” illustrates how adhering to current business practices can aid an organisation’s reputation, especially when business decisions are made. The article states that Schindler was awarded a R40 million lift servicing contract in an open […]
The resignation of Paul Wolfowitz as president of the World Bank should serve as a clear lesson for any CEO or senior executive. Dear Mr CEO – You are not immune.You are not above the law or public opinion. Your actions and behaviour will be scrutinized. Barbara Stocking, the director of aid group Oxfam, said […]
Communication has been called the glue that hold organisations together to the electricity that powers up a place. It remains a vital and crucial tool to use in building, sustaining and protecting corporate reputation. Here’s some tips that can revive and empower your communication efforts: 3.1 No doctor will prescribe treatment without a proper diagnosis. […]
Last week I e-mailed a company that had some negative publicity suggesting to them that they needed to be careful as their reputation risk profile is increasing. Incredulously I received a mail back from the company stating that management was perfectly happy with the performance of its spokesperson. This is a clear showing of how […]
Heidrick & Struggles International, Inc. (Nasdaq: HSII), the world’s premier executive search and leadership consulting firm, has sponsored a Benchmarking Corporate Governance in China study based on 15 months of research conducted by Fudan University in Shanghai. http://tinyurl.com/36uaym Recommendations from the study include a call for Chinese companies to recruit and value the opinions of […]
The shareholder activism at the Barloworld AGM this past week should serve as a lesson to companies about what happens if you do not manage your reputation in a dynamic manner. Not only did the organisation lose its Chairman, but it faced the wrath of stakeholder activism. The Business Report articles –http://tinyurl.com/2asp3c and http://tinyurl.com/329qlj contains […]
I have just finished reading the World Economic Forum’s Global Risks 2007 report – http://www.weforum.org/pdf/CSI/Global_Risks_2007.pdf It makes for thought provoking reading. In it they list the 23 major risks that we face. What I did also find interesting was the reasons that they listed why organisations are not more proactive in mitigating risk. The following […]