So, you get a request for information from the Media. Do you act as quickly as possible, stall, ignore the request or put it on your list of things to do. It depends. It depends on your understanding of the rules of engagement and the context in which an organization operates. Media inquiries, whether crisis-related […]

Here are the details for my first seminar for 2009 – The Stakeholder Reputation Seminar will enable you to plan and improve stakeholder engagement… http://stakeholderreputation.invite43.com/ Hope to see you there!

This headline just goes to show that once a company develops a bad reputation, it is not easily restored. You can take the authorities to court, but facts remain. You can deny responsibility, but facts remain. A poll showed that most readers – who participated – agree that SA Roadlink buses should be banned on […]

I am enjoying the festive period and break. I hope you are also recharging your batteries…2009 apparently will be a bumpy ride..I guess your altitude will depend on your attitude!

If you believed that green was not the in-thing then think again. The plethora of studies and articles certainly point out that your organization’s reputation will be at risk unless it pays close governance to matters relating to safety, health and the environment, especially in the supply chain. Two stories caught my attention in particular […]

The story of stuff: how the real world works For those of you who embrace Feng Shui and GTD principles, this movie is a must watch. A must-watch movie. Help spread the word and change a system that has turned you into a shopping zombie. “The Story of Stuff: From its extraction through sale, use […]

What a cheek! Luke Watson using the media and stating that he is not available for selection, is not just cheeky, it is brazen and an insult, and who ever advised him to say that, needs advice themselves. By now I thought he would have at least apologised for his statements. Instead he has constantly […]

An article called “Mayor comes clean on white ban” caught my attention today. Not only does the article depict some compliance issues , it also shows up how easy it is for managers to damage reputation, when they do not understand how it manifests. African Eye news reports that the manager of Mpumalanga’s Ehlanzeni district […]

When last have you updated your crisis management manuals and protocols? Does your protocols take into account latest technologies such as Twitter, Blogging, RSS, mobile phone bulk messaging systems and camera phones? Maybe it is time to revisit your plan! Updating Tips 1. Take a close look at all the other plans in the company […]

Bus company Remant Alton has shut down its operations indefinitely after a three-week strike by drivers led to thousands of commuters being stranded. Bus company closes ‘indefinitely’ Wed, 08 Oct 2008 12:43:34 GMT Here is a typical example of the impact of poor relationships. Although this is in the realm of Labour Relations, it also […]