So, you want to communicate with a company…! So you go to their website, click on contacts, only for some stupid dialogue box to appear. So there you go ..blah, blah, complete all the necessary details and 5 minutes later, you press enter.. And a dialogue box appears… we will contact you ..maybe in 24 […]

Individuals sometimes forget that they themselves have a reputation- just like their organization. Countless studies show that Corporate Reputation is an organization’s biggest asset , yet most dangerous risk in the marketplace. It is no different for a person. In fact depending on your chosen career, position and stature, it becomes your stock in trade […]

Reading the Job section of today’s Business Times I was presently surprised by the use of colour in trying to get a message across. Of all the ads honours must go to XSTRATA COAL. Their advert is fresh and does not just position the company as possible employer, but the use of words such as […]

I attended a very interesting presentation today called the “Evolution of Corporate Sustainability & Responsibility (CSR)” at KPMG’s Head Office. The presentation was conducted by Dr Wayne Visser, an international expert on the subject. I found it very thought provoking and it showed that the field is evolving and not evolving. Evolving in that there […]

A Recent article on the website Management Issues   – Workplace misunderstandings cost billions seems to be spot on when you take a look at the recent SABC and Landbank debacles that are making headline news in South Africa. A study by employee assessment firm Cognisco has argued that while organisations are often aware of the […]

I see that there are two South African companies named and shamed on the list of companies kicked off the Global Compact list. What the reasons are for Bell Products and PG Group to be on the list I do not know, but apparently firms that sign up to industry-wide CSR initiatives only to fail […]

For the past two days I ran my Stakeholder Reputation workshop. For the final exercise I used a concept called Collective Wisdom which is an exercise where the groups have to come up with their suggested guidelines and ground rules for working with stakeholders, reflecting from their own experience. Here is a partial list that […]

I just read an e-mail in which Amazon advertised for a Public Relations Manager in Seattle. What caught my attention was these words:” Amazon.com is seeking a skilled, motivated, and customer obsessed Public Relations Manager”. Customer Obsessed! Is that not what organizations need? But, not just customer obsessed. How about stakeholder obsessed? If an organization […]

I just read this article: In Brief: Do’s and Don’ts in Dealing with the Media It shares a number of vital pointers that will be of value to any spokesperson and Reputation Manager. It contains the protocols necessary to run a press office and has some ideas on structure and flow. The first one particularly […]