Best Practices for Managing & Protecting Business Reputation

According to Wikipedia, “Best practices can also be defined as the most efficient (least amount of effort) and effective (best results) way of accomplishing a task, based on repeatable procedures that have proven themselves over time for large numbers of people.” There are best practices for identifying and mitigating reputation risk in different types of […]

Reputation permeates everything a Company does

What is the purpose of Corporate Governance? Compliance? Enterprise Wide Risk Management? Corporate Responsibility? Positive Company Actions and Behaviours? In the book, the 7 Habits of Highly Successful people http://bit.ly/2gOas, Stephen Covey writes that a person should always start with the end purpose in mind. So what is the end purpose of the questions that […]

How to Build your Department’s Reputation

Many departments in companies are faced with the proverbial axe, as organizations downsize, outsource or question the added value offered by these departments. Often departments are guilty of not marketing themselves adequately internally. Often department heads and members assume that all stakeholders know what added value they are offering the organization. In the meantime the […]

Revolving Door Connections not so Dangerous?

The ScotlandonSunday website ran an interesting article on the weekend called ‘Study reveals true extent of ‘old boys network’ between Government and banks’ It quoted a report which identified key individuals who have moved jobs between politics, financial institutions and the bodies charged with regulating the banking industry in Britain. The report warns the close […]

Out of Sight, Out of Mind?

I just read an extract of the book, ‘’Without Warning’’ by Rodney Johnson (http://www.withoutwarningcoach.com/blog/the-book/) This book has some valuable lessons for Reputation Managers, such as the question: Do you have an uncomfortable suspicion that your business has a problem lurking in its depths? Is there an issue that you keep catching a glimpse of out […]

ISO 31000 – The Proposed New Risk Management Standard

I just read an article about the proposed new ISO 31000 standard in the Enterprise Risk magazine (http://www.enterpriserisk.co.za) of March 2009. In the article, the author and ex – Chairman of IRMSA, Steve Winks writes about the new way to define risk i.e that risk will be defined as ‘’the effect of uncertainty on objectives’’ […]

Spin is not enough

Last week I e-mailed a company that had some negative publicity suggesting to them that they     needed to be careful as their reputation risk profile is increasing. Incredulously I received a mail back from the company stating that management was perfectly happy with the performance of its spokesperson. This is a clear showing how managers […]