Oops! This was not meant to happen! Nobody was supposed to question South Africa’s readiness to deal with Health & Safety and Emergency Management issues! Who would dare question the number of advanced life care paramedics in this country (Carte Blanche – http://www.mnet.co.za/mnet/shows/carteblanche/ – See paramedics show)? Now we have the fire chief at Cape […]
I just read the results of the 10th Edelman Trust Barometer. There are so many lessons for Reputation Managers and those driving strategy and policy in these results. The survey’s major finding is that nearly two-thirds of informed publics or stakeholders (62%) trust corporations less than they did a year ago. When respondents in the […]
I am pleased to announce that Bernstein Crisis Management, one of the foremost crisis firms in the USA did a piece on my last Powerlines newsletter on their blog: http://bernsteincrisismanagement.blogspot.com/ (Wednesday, 18th February) I find it pleasing and disconcerting at the same time, that my newsletter is more appreciated in overseas countries than in South […]
Forget what you have been taught about decision making! I have a different thought approach that you may wish to consider, that is, if you cherish your reputation and that of your organization. Every decision that an organisation must make has four broad sets of implications. The obvious three sets of implications are operational, financial […]
What’s the point of history other than to teach us ways not to repeat the same mistakes? This is why it is so gratifying to hear Eskom CEO Jacob Maroga say that the last year’s load-shedding debacle was a learning experience for the organization. In an article : http://www.southafrica.info/business/economy/infrastructure/eskom-260109.htm,Maroga said his organisation had put in […]
I just read an interesting article in the Business Report which stated that the global financial crisis is largely the result of financial institutions not taking risk management seriously. The article contained a number of interesting pointers and is based on a KPMG survey on risk management in banks which was released on Monday. See […]
The Ernst & Young’s Business Risk Report for 2009, released on Friday, outlines the top 10 risks to business across 11 industries. “There are great opportunities despite the difficult times ahead,” said Ernst & Young director of advisory services Celestine Munda. Risk management will help South African companies prepare for the worst to achieve the […]
Checklists are a useful tool that any budding Reputation Manager can use. Not only do checklists enable a manager to anticipate and forestall events, they also help to initiate a course of action that needs to be taken. In today’s turbulent society, a manager is judged by how well he or she responds to crises […]
Fortune’s annual list of 2008’s most laughable moves proves that, even in moments of crisis, stupidity lives on. From former Countrywide CEO’s accidental reply-all e-mail to reports of Steve Jobs’ death (he’s still alive), click through the gallery as Fortune picks the 21 dumbest moments in business for 2008. You won’t know whether to laugh […]
Most Managers will acknowledge the fact that reputation is an institution’s biggest asset and most dangerous risk, yet for some reason this subject seldom features on the company’s training calendar. Is it because there is no consensus about reputation’s role in the organisation? Is it because some managers debate whether it is a strategic risk, […]