To reduce reputational risk throughout the organisation the message regarding reputation as an asset and risk will need to be addressed at three levels: Organisation Level The company needs to develop a clear and convincing need for managing reputation. The best way is to embody the company’s approach in a policy document and strategic plan […]
Does your organization have a listening capability? Years ago I heard the story of a young psychologist asking the skilled old-timer: "Sir, how do you manage to listen to everyone’s problems and not get affected by it?" "Easy", the old man replied: " Who listens?" Yesterday I was sitting in a coffee shop reading the […]
Today was the first day of one of my two-day workshops that I faciltate on Reputation Risk Management. Whilst preparing for Day 2 I started thinking about the processes that organizations adopt to ensure that learning from external events are transferred back into the organization. I have often wondered about this. Many executives attend conferences, […]
An article in the South African Star newspaper yesterday caught my attention. The article”High Empowerdex rating helps Schindler win government tender” illustrates how adhering to current business practices can aid an organisation’s reputation, especially when business decisions are made. The article states that Schindler was awarded a R40 million lift servicing contract in an open […]
The resignation of Paul Wolfowitz as president of the World Bank should serve as a clear lesson for any CEO or senior executive. Dear Mr CEO – You are not immune.You are not above the law or public opinion. Your actions and behaviour will be scrutinized. Barbara Stocking, the director of aid group Oxfam, said […]
As a consultant I have always known that my only stock in trade is my reputation (and intellectual capital). I have also known that time is my most precious commodity and that (after being in private practice for more than eleven years) that managing and marketing a consulting practice is a very time intensive exercise. […]
Communication has been called the glue that hold organisations together to the electricity that powers up a place. It remains a vital and crucial tool to use in building, sustaining and protecting corporate reputation. Here’s some tips that can revive and empower your communication efforts: 3.1 No doctor will prescribe treatment without a proper diagnosis. […]
GREETINGS! I would like to extend a personal invitation to attend our next upcoming "Reputation Management” Courses in Johannesburg, South Africa. The need for trained reputation managers around the world is ever-increasing. —————- DATES: Stakeholder Reputation – Taught by Deon Binneman Date: Monday, May 14 to Tuesday, May 15, 2007 The Stakeholder Reputation seminar shows business […]
Last week I e-mailed a company that had some negative publicity suggesting to them that they needed to be careful as their reputation risk profile is increasing. Incredulously I received a mail back from the company stating that management was perfectly happy with the performance of its spokesperson. This is a clear showing of how […]
Dear Colleague, The sixty-ninth edition of Powerlines, my e-mail newsletter is now available for your reading pleasure. It contains articles entitled “Lessonsfrom the World Economic Forum’s Global Risks 2007 Report, Nothing Wrong with Authenticity, Industry Awards And Its Impact On Corporate Reputation,Compliance Risk And Its Impact On Reputation, HeVs She – A Case Of Skewed […]