How to Screw up Your Reputation Using E-Mail
Why You Should Plan for Crises Before They Happen
What is the objective in any crisis? It is to maintain company credibility and reputation, and create the perception that as an organisation you are doing everything humanely to act in the positive regard to all stakeholders. If I had the opportunity to address a Board of Directors about the need for adequate crisis response […]
Getting Rid of Writers Block
Improving Communication – Management’s responsibility
Analyse any manager’s job description and you will seldom find Communication Improvement as a defined job responsibility, task and defined output. Why? Is it because the process is seen to be elusive? The PR Practitioner or Corporate Communications Manager’s job? Just as a point could be made that we do not need HR managers , […]
Discuss. Dissect. Decide!
Reputation is a company’s biggest asset and most dangerous risk. This fact has been corroborated by more than five international surveys. Many CEO’s know this. Yet I am still astounded when senior executives come to me after a presentation and say – I never knew that reputation was this important. Do they not get enough […]
Test
How To Find Out If Employees Are Engaged? Use your Eyes and Ears
Two weeks ago I launched and facilitated my new program called Strategic Employee Stakeholder Engagement in Kuala Lumpur, Malaysia. During the event a number of interesting questions came up in group discussions. One of these was: ‘What are the visible signs of engagement in a business?’ One definition of Engagement is that it is defined […]
The Importance of Doing It Now
One of the people that had the biggest impact on my life and career was a small Italian professor called Leo Buscaglia. All though I never had the opportunity to meet him, his videos and books influenced my life. (Especially the book – Living, Loving & Learning) In one of his videos he recited a […]
Have you adequately defined Reputation Risk in your Business?
Definitions create the lenses through which we look at the world. The renowned psychologist, Abraham Maslow said that if the only thing you have is a hammer, you tend to treat everything as a nail. I start every seminar and presentation with definitions, so that I can establish a common framework through which I can […]