Houston – We have a communications problem! How often don’t we hear that sort of remark! And even worse, this: “We know that communication is a problem, but the company is not going to discuss it with employees (Excerpt from a Humour column – words uttered by an AT& T manager)”. The issue is that […]
Many Safety Managers use posters and pithy statements to communicate messages and raise awareness about the need to be safe, think safe and act safe. In this messaging, choice of words becomes important. Standard messaging don’t always cut it. Thinking out of the box, or using humour can help. I love this example: Effective Evacuation […]
“The solution to many organizational problems lie within the company – itself – with its own people. If you create an environment that encourages people to communicate their perceptions about problems and issues that prevent the company from being as effective as it can possibly be, and then solicit their input about what can be […]
Reputation at Risk – Does it still matter? Yes it does, and latest international research backs this statement. Not only does it back the statement but the research also reveals a struggle to cope with, manage and mitigate this volatile risk. For a long time, the debate has raged on. Is Reputation Risk a Strategic […]
The recent agreement reached between the Construction Industry and the Competition Commission for collusive tendering got me thinking. (15 construction companies had agreed to pay fines totalling R1.46 billion for collusive tendering). What are the signs of impending and unavoidable doom in our businesses and why do we not see, sense them or hear about […]
In ancient times, a King had a boulder placed on a roadway. Then he hid himself and watched to see if anyone would remove the huge rock. Some of the king’s wealthiest merchants and courtiers came by and simply walked around it. Many loudly blamed the King for not keeping the roads clear, but none […]
Here’s a question for you – When last have you conducted a dry -run or have had an independent audit of your hospital group’s crisis plan – its communication management and emergency action plans? Especially with the proliferation of social media tools and mobile phone technologies. Crises can result in unplanned visibility that can affect […]
(This comes from a South African male – working with multiple audiences including women across many industries for 17 years (Who many years ago trained SA Armed Forces in Buddy Aid – how to use everyday materials to render first aid when you do not have specialised equipment MacGyver style, who has facilitated hundreds of […]
After financial risk, reputation risk is the biggest concern that keeps board directors awake at night, according to the latest poll from EisnerAmper via Survey Says Boards Troubled by Reputation Risk – Compliance Week. These days Reputation Risk is a a real threat or danger to the good name or standing of an organization due […]
Many organizations fall into the trap of always believing that Reputational Crises are caused by Bad Publicity. This could not be further from the truth. All Crises or incidents have a root cause, a catalyst that sparked it. Often we only encounter it when it appears in the spotlight. In a must read in Forbes […]