Now this is interesting. Commonwealth Bank CEO Ian Narev’s annual performance review was a difficult one this year. He got a zero on his 2017 scorecard and lost 100% of his short-term bonus of $2.73 million. Yet, the head of Australia’s biggest company scored well on financial targets, having just posted a record cash net […]
What is Stakeholder Reputation Risk and why is it so dangerous? For the past few years, Reputation Risk has featured in all the prominent Risk surveys – always as one of the top risks facing an institution. One definition of Reputation Risk is that it is the current and prospective impact on earnings and capital […]
A survey from the UK by Thales has showed that 84 percent of respondents would reduce or eliminate the use of an organization’s products or services following breaches , and only 16 percent of respondents would continue to use an organization’s products or services as usual. Responses to the question “If you found out an […]
Recently I sat in a reception area that left much to be desired. It did not create an ambience nor did it engender any confidence in me about the company. This got me thinking and I started to become more observant when I entered organizations. Now one definition of Reputation says that it is the […]
A ‘Reputational Athlete’ is a manager or staff member into whom reputation protection behavior has been so strongly ingrained that it becomes an automatic reflex. These are staff members who routinely would ask the following question in meetings and decision making situations – “If we do this, will it harm our Reputation”? So, how do […]
By now the story is worldwide. The Gupta family have left SA for Dubai and Oakbay Investments cannot find a banker and 7500 jobs are at stake. What is the implication of this issue on stakeholder relationships and management? The process between a President, his advisers and connections has been scrutinized and found to be […]
In the King 3 Code on Corporate Governance guidelines, specific mention is made of the importance of stakeholder inclusivity (,i.e. that the legitimate interests and expectations of stakeholders are considered when deciding in the best interests of the company), stakeholder identification and determination of expectations and needs, the proactive management of stakeholder relationships, and that […]
There are lots of good articles and guidelines on the Web so this article wish to just add and not reinvent the wheel, but the Penny Sparrow, Chris Hart and Justin van Vuuren social media incidents showcased the need for better formulated Social Media Policies, communication of those policies AND better training on how to […]
Definitions create lenses through which we view the world. Revisiting definitions is crucial to creating shared meaning. So, why do I talk and write about Stakeholder Reputation? An Organisation’s reputation is derived from its stakeholders. Their perceptions, attitudes, expectations, feelings and knowledge towards a company will influence and impact on the actions they take towards […]