Examples of My Work

The partial list of consulting examples below shows the range of capabilities that I bring to the table:

Executive and Board Strategic Counsel

I have provided strategic counsel and executive support related to employee, media, and other stakeholder reputation management issues to a wide variety of organizations over the past 25 years.

Providing Strategic Crisis Advice to the South African Census 2011

I provided strategic advice & training as well as developed and wrote the Crisis Communication Management plan for the 2011 South African Census (Statistics SA).

Statistics SA needed a Crisis Management Capability during the 2011 Census that would assist the Senior Team to protect the organization’s fine reputation by being able to respond effectively & efficiently to incidents, issues, requests, and potential crises.

I assisted the Department over a 4 month period to develop and implement a Crisis Management & Communication Response plan and protocols which were supplemented with the training of senior executives and managers in Crisis leadership and Crisis Communication management skills as well as ongoing coaching and rendering of advice.

There was a significant improvement in the incident and issue reporting and potential Reputation Risk was mitigated effectively & efficiently. Potential crisis events were minimized through anticipation and appropriately communicated and handled with minimal negative publicity and reputation fallout.

Writing a Reputation Risk Strategy for Vodacom

I assisted the Risk Committee of an international telecommunications firm (Vodacom) to design, develop and write a Reputation Risk Management Framework and embed it into their Enterprise Wide Risk Management system. This process included action and literature research as well as interviews with key executives and the identification of potential reputation risk incidents.

In addition to that, I provided strategic input to a number of organizations including four banks on their Reputation Risk Management strategies.

Reputation -Focused Speaking, Training & Development Interventions

The research, development, and delivery of more than 125 conference presentations in 17 countries based on client needs, research & briefs inc. China, Australia, Singapore & Malaysia

The Design, Development, and delivery of a variety of training courses, policies, and procedures aimed at building, sustaining, protecting, and restoring corporate reputation. I have facilitated more than 25 Stakeholder Reputation Management Masterclasses that have been attended by senior management from Government & Industry in Southern Africa, and have trained more than 23 CEO’s in reputation strategy matters.

I have facilitated sessions on Stakeholder Reputation and Crisis  Management at various universities inc. UCT(EDP), GIBS, Monash, the University of Johannesburg, and other institutions. 

Life Safety: Occupational Health & Safety Compliance Consulting and Training

I have a particular interest in Occupational Health and Safety. For the past 24 years, I have provided Health & Safety management legislative and educational training for the Occupational Safety Training Academy, an independent division of Scott-Safe.

I also provide Inspection Authority auditing services on a needed basis for this Proudly South African firm.

Services include Legal Compliance Auditing Services, Occupational Health and Safety Workshops for Managers, Supervisors and Health and Safety committee members, HIRA, Incident Investigations, and the writing of Emergency Response Plans.

Auditing and Research Related Services

I have conducted Employee Stakeholder Perception Audits in conjunction with overseas consultancies in the alluvial diamond and gold mine industries.

Professional Services Marketing

I have provided consulting advice and insight to many consultancies with their strategic consulting marketing approaches and plans. I have facilitated Marketing your Consulting Practice workshops for 24 years.