The story today that ICASA will hold a postmortem after the regulator admitted that it made a “mistake” in trying to block Vodacom ’s R80bn listing, is a lesson in Reputation Risk management. http://www.businessday.co.za/articles/Content.aspx?id=73764 To think that they could have prevented this negative publicity. How? By ensuring that senior management were trained in the strategic […]
When last did you inspect your Company’s Bathrooms? Oh, it is not my function! Isn’t it? Do you think that something as important as that can really be outsourced to a cleaning company? Reputation Risk is not something you can outsource, and the visual images that visitors see, can influence their impression of the company. […]
A South African has been fired and two others suspended for posting Facebook updates considered unacceptable by the their companies, The Times reported on Wednesday. A 23-year-old administration clerk at a clothing factory south of Durban lost his job for calling his boss a "serial masturbator" on Facebook after being reported by a co-worker. Read […]
Five fledglings are in the nest. Four decide to spread their wings and soar away. How many are left? Answer: five. Why? Because there’s a difference between deciding and doing! Moral: Decisions are only one-half the story. It is all about execution. Check out Morita’s theory. Ever heard of him? A Japanese psychiatrist whose work […]
The following self-diagnostic is not a replacement for a comprehensive crisis audit of your organization by a qualified consultant. But it may help you determine whether it’s time to initiate one! For scoring, see the legend at the bottom. Just answer Yes or No. You regularly scan your socio-political and stakeholder environment (news media, Internet, […]
I have uploaded the Reputation Defence Masterclass brochure and registration form to my blog for ease of access. Just visit the link: http://deonbinneman.wordpress.com/events/reputation-defence-masterclass-reputation-risk-mitigation/ What: Reputation Defence Masterclass (Reputation Risk Mitigation)This two-day Johannesburg-based Masterclass provides comprehensive and practical coverage of all aspects of implementing reputation risk management & protection frameworks and is based on more than […]
A Fire Drill in Toronto, Canada not only created panic, but it brought with it unwanted publicity. CNN reports that Police in Toronto, Ontario, received a call at 10:47 a.m. reporting that several armed men had entered the Bickford Centre, an adult education center where adult literacy training and other courses are held.Officers responded to […]
Today’s activists have a new set of tools at their disposal. Mobile phones with cameras, Blogs, Twitter, Youtube….The video link below explores the use of technology in the context of human rights violations. FORA.tv – Spotlighting Human Rights: Digital Photography and Video It raises issues of mobilization, the use of communities of practice and the […]
In Reputation Risk, a run on a bank is what bankers fear the most. This is when customers lose confidence in the bank due to transgressions, rumors or other reasons. Too many depositors removing funds at the same time can cause a bank’s demise. Today the tools exist with which damage can be caused quickly […]