Deon Binneman to facilitate a Crisis Management and Communication for Reputation Protection training seminar in Beijing
Deloitte launches crisis management smartphone application
Deloitte, the business advisory firm, has developed a new smartphone application, Bamboo, to help businesses handle disasters and crises. The new application is the first one of its kind in this field and is not reliant on mobile network connectivity to work. The smartphone application stores up-to-date disaster management procedures and action-plans in an interactive […]
Creating Shared Value is a Stakeholder Manager Priority
Here is an interesting article that contains a number of important lessons for Stakeholder Managers – Reconnect business success with social progress. via Make money and do good is the new corporate buzz | Reuters. In my mind, it speaks of the necessity to integrate sustainability thinking into the everyday processes of the organization, whether […]
Creative Problem solving – Lips on the Mirror
Sometimes we get so technical in trying to effect change in a company. Sometimes a simple small change, (those things that system thinking experts call leverage points – those small, well-focused actions that can, when used at the right time and in the right place, produce significant, lasting benefits exponentially beyond the effort required to […]
Employee Engagement can Make a Difference
This story came to me via Seth Godin’s blog and is called Sad Tim, and forms an ideal introduction to my post. ‘At the post office the other day, a guy wearing a beautiful handmade scarf finishes his transaction and starts away from the counter. A small nail holding the moulding apparently isn’t hammered in […]
Your Crisis Communication Response Plan is Due for Maintenance (And/Or a Rewrite)
Any crisis communication plan that hasn’t been updated or tested in at least the last six months is fundamentally useless! If you haven’t dusted off your plan lately, now’s the time. The rapid evolution of citizen journalism and the collaborative Web has changed the way companies & countries need to watch for looming crises, assess […]
How’s your memory?
Crucial Questions to ask about Stakeholder Management
An organization derives its reputation from its stakeholders. Therefore the perceptions that is created through the things stakeholders see, read, hear about or experience first-hand. This implies that there exist a web of relationships with a diverse range of stakeholders that needs to be monitored and managed. But what is a stakeholder? The word stakeholder […]
Tracking & Learning from Reputational Risk Incidents
What is the point in not learning from incidents and ‘mistakes’? Anthony Robbins writes in one book that the word mistakes should be reframed as learning experiences. He states that experiences can either be positive or negative. This an important distinction. Not all reputation related risk incidents are necessarily negative. Maybe in the short -term, […]