Barclays–More than a Scandal Flowchart

An Article in the UK Telegraph caught my attention this morning. In an article Barclays libor scandal:lock them up Jeremy Warner writes “ Virtually all financial scandals follow the same pattern. First there is the initial exposure of wrong doing, then comes the mitigating claim that it was common practice and everyone was up to […]

Stakeholder Reputation Management Master Class 7–8 June in Johannesburg

I will facilitate my premier training course at the Apollo Hotel In Randburg, Johannesburg from the 7th – 8th June. This 2 day training course is the only one of its kind in Southern Africa. It was developed to bridge the gap between stakeholders and organizations wanting to develop and enhance their reputations. Since its […]

Understanding & Analysing Stakeholder Positions

I am often asked what the difference is between a stakeholder interest and a stakeholder position. Here is a distinction that might help you next time when doing stakeholder or issue management analysis. Positions versus Interests Positions: What they say Where they stand How they feel Interests: Why they say it How they got there […]

Education & Training Programs Woefully Reputation Deficient

On the 2nd September 2010 I made a point in a blog post Discuss. Dissect. Decide that Reputation is a mission – critical task and is of such importance that it should be included in every meeting’s agenda and be included as a must in the Company Learning & Development Training Calendar – as a […]

What is the value of Good Stakeholder Relationships?

Today’s complex business environment requires companies to build relationships with a wide variety of stakeholders. Each of these stakeholders have their own needs, expectations and positions and companies face stakeholder reputation risk if these needs and expectations are not monitored and faced. Stakeholders offer organizations both opportunity and threat. For instance if an institution has […]

The Phrases That Kill Creativity

PR and Advertising agencies are supposed to be creative greenhouses. Yet,the old “Internal editor” in all of us, raises it’s head so easy. (The “internal editor” I believe is our internal voice , our conscience, our left brain that can sometimes stop us from progressing. Years ago I worked with a consultant, a retired CEO […]