When I entered the business world, the flavor of the month decision-making model was the Kepner Tregoe problem solving & decision-making model. Soon that was replaced by a model from a book, that is if I can remember its name– something like the 1001 things I did not learn at Harvard Business School. And, just […]
Many managers and owners think that a media policy comprises of just one instruction, namely :’’Never speak to the Media. Refer all enquiries to our spokesperson or Head Office….’’. However there is more to a media policy than just an instruction that tells staff who will speak or is allowed to speak to the media. […]
Before you can market a product or service, you need to take the teapot lid off and look at what it is that is withholding you from marketing and growing business success. That will ensure that the foundations are strong and the marketing and eventual reputation will grow in leaps and bounds. The problem is […]
December last year I facilitated a one day program at a conference called Strategic Employee Engagement. The lessons learned from interacting with the audience made me respond yesterday on the ODNet list to a rant on so called soft skills. My response to someone’s e-mail, evoked a number of requests for my PowerPoint presentation (Contact […]
I have just been quoted in an article in Norman Mark’s blog – ‘How Do You Determine Whether the Risk Management Process Is "Effective"? This was my response: Effective risk management is when each risk event identified is examined through the lens of both the direct loss to the firm and indirect losses that may […]
This was shared with me years ago and is now valuable to repeat. I have changed it, albeit slightly to take into today’s realities. I cannot recall who sent it to me, so do apologize to Anon. May you get a clean bill of health from your dentist, your cardiologist, your gastroenterologist, your urologist, your […]
So, Sir! You are a Reputation Management Consultant. Yes, but then asks a clued up client “’Which type?’’ How do you respond? What do you say? What is your elevator speech handle? (An Elevator speech handle is what you should say to someone about what it is you do for a living, between two floors […]
In an excellent article Chief Reputation Officer: Whose Job Is It, Anyway?, Anthony Johndrow, the U.S. managing director of the Reputation Institute in New York makes the point that ‘’the requisite skills that reputation managers and stewards need to thrive in this brave new world appear to come in five diverse skill sets’’: Cognitive Skills […]