What is the point in not learning from incidents and ‘mistakes’? Anthony Robbins writes in one book that the word mistakes should be reframed as learning experiences. He states that experiences can either be positive or negative. This an important distinction. Not all reputation related risk incidents are necessarily negative. Maybe in the short -term, […]
Every decision that an organization must make has four broad sets of implications. The obvious three sets of implications are operational, financial, and legal. Namely: Is it legal? How much will it cost? Can we implement it? The fourth set of implications is generally either ignored, delegated, or included in the process only on the […]
According to Wikipedia, “Best practices can also be defined as the most efficient (least amount of effort) and effective (best results) way of accomplishing a task, based on repeatable procedures that have proven themselves over time for large numbers of people.” There are best practices for identifying and mitigating reputation risk in different types of […]