“The solution to many organizational problems lie within the company – itself – with its own people. If you create an environment that encourages people to communicate their perceptions about problems and issues that prevent the company from being as effective as it can possibly be, and then solicit their input about what can be done, you tap a reservoir of talent that is more than adequate”

(Andrew O Manzini – Organizational Diagnosis- a Practical Approach to Company Problem Solving and Growth)

Footnote: This quote illustrates why internal communication processes are crucial to prevent reputation risk and employee stakeholder uprisings. Many years ago whilst still in Corporate, myself and a colleague wrote an internal report that Management discarded. Months later they employed an international consulting group whose findings were 80% plus similar to our findings and recommendations. Be careful – never ignore the internal prophets.

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