Deon BinnemanAlways Watch Out For Reputation Erosion - Deon Binneman https://www.deonbinneman.com/snippets/always-watch-out-for-reputation-erosion/ The Reputation Go-To Guy Mon, 30 Mar 2026 09:43:48 +0000 en-US hourly 1 Always Watch Out For Reputation Erosion [Snippet] https://www.deonbinneman.com/snippets/always-watch-out-for-reputation-erosion/ https://www.deonbinneman.com/snippets/always-watch-out-for-reputation-erosion/#respond Mon, 18 Aug 2014 13:16:00 +0000 Deon Binneman http://www.deonbinneman.com/?post_type=snippet&p=2205
Snippet Post Always Watch Out For Reputation Erosion

Always watch out for reputation erosion.

Reputation is built from the thousands of small interactions that happen with individual customers day after day. Reputation can suffer “death by a thousand cuts” and no one would notice.

Hence its always important to map a stakeholder’s journey with an institution such as a bank and define all contact points and moments of truth.

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