Hospitals should Learn from the Mandela Media Circus and Update their Crisis Plans

Here’s a question for you – When last have you conducted a dry -run or have had an independent audit of your hospital group’s crisis plan – its communication management and emergency action plans? Especially with the media furore and presence at Nelson Mandela’s hospitalisation and with the proliferation of social media tools and mobile […]

Survey: Few Companies Are Prepared to Manage a Crisis

A News release by Fleishman-Hillard on Business Wire caught my attention this morning, especially the caption – Majority of Analysts Say a Poorly Managed Crisis Causes Detraction in a Company’s Value According to the release, the biggest mistake companies make during a corporate or operational crisis is a lack of communication and transparency with stakeholders […]

What Is The Cost Of NOT Training Management in Reputation Risk & Crisis Management?

Reputational risk is the risk that an activity, action or stance performed or taken by a company or its officials will impair its image in the community and/or the long-term trust placed in the organisation by its stakeholders, resulting in the loss of business and/or legal action. Essentially all risks and all related components of […]