So, I started this piece by using the word brevity, then I thought to myself, who knows that word. Concise and exact use of words is crucial in communication, just try and decode the following: “We respectfully petition, request, and entreat that due and adequate provision be made, this day and the date herein after […]
There are three steps to successful communication: The first is to know what you want. The second step is to find out what the other person wants. The third step is to discover how both of you can win. Successful communication is communication that achieves the desired result.
Who – or What is right? Just because you are right, does not mean that you need to exercise that point or view. We are not fish who have to take a bait. What is more important- Winning the War or winning a battle? We have choice, and I think that a lot of people […]
Listening is a key concept in stakeholder management. By listening to your stakeholders you can gather valuable information, plug gaps and design appropriate strategies to maximise relationships and reputation. A Valuable but underutilised tool in many companies is the suggestion scheme. The suggestion scheme can be very useful to pick up hints and ideas to […]
There was a security guard who continued to be deployed for 3 years in the same establishment.. One night he got drunk. This was the first time it ever happened.. The duty manager recorded it in the log book;’The security guard was drunk tonight’. The guard read it and he knew this comment would affect […]