Why the term Stakeholder Reputation…?

Definitions create lenses through which we view the world. Revisiting definitions is crucial to creating shared meaning. So, why do I talk and write about Stakeholder Reputation? An Organisation’s reputation is derived from its stakeholders. Their perceptions, attitudes, expectations, feelings and knowledge towards a company will influence and impact on the actions they take towards […]

The Financial implications of Poor Customer Service

Ever thought how much that lost sale or shoddy work cost you? Studies show that for every one customer you lose, you lose nine other directly.Further studies have shown that those 9 affect a number of other customers directly and indirectly, so that the ratio changes from 1:9 to 1:81. Thus for every lost sale […]

I am speaking today at the 18th Southern African Internal Audit Conference at the Sandton Convention Centre on Reputation Risk: Why Auditors Should Consider Intangibles When Auditing

Date: August 17, 2015
Time: 16.00 - 16.45
Appearance: 18th Southern African Internal Audit Conference Presentation
Format: Other

A CEO’s Reputation Can Make Or Break A Firm – Recommendations to Increase Impact

An article on Investors.com about how much reputational value is locked up in the CEO, caught my attention. In this article A CEO’s Reputation Can Make Or Break A Firm; 3 Ways To Improve It – Investors.com research is quoted from a worldwide  survey by public-opinion pollster KRC Research and public-relations firm Weber Shandwick. The […]

Think Before you Press That Button – What Not To Post on Social Media

I just read a superb piece of advice by Hootsuite What Not To Post on Social Media: 5 Questions You Need To Ask Yourself Before You Publish. This is an important read. Social Media can really offer big time reputation risk. As I read it a few quotes came into my thoughts: – “Once the […]

Damage to Brand and Reputation – Top Global Risk according to latest Aon survey

Aon Risk Solutions has published its annual list of the key risks as identified by its clients across the globe with damage to brand and reputation topping the list via Cyber risk enters Aon’s top 10 global risks for the first time. Aon’s global clients strongly felt that damage to brand and reputation ranked as […]

Reputation Management Training In Johannesburg–Equip Yourself with Knowledge

I’d like to invite you to attend one of my training seminars that I will hold at the Apollo Hotel in Ferndale, Randburg, Johannesburg during April. As a professional person your reputation is your stock-in-trade and; for a company Reputation is its most important asset and yet, most dangerous risk. These seminars will help you […]

What it takes to become a Humble CEO – The What and the Why

I just read a fascinating article about how “Humility is now the new green among CEOs”. The article points out that CEO visibility has become important again, but for different reasons, such as crises that demand CEO involvement and leadership. Weber Shandwick’s “CEO Reputation Premium: Gaining Advantage in the Engagement Era” survey released March 6 […]