Reputation Concerns influence Disclosure Choices

The Harvard Business School has released a new working paper  Managing Reputation: Evidence from Biographies of Corporate Directors. The Executive summary states: A biography is part of a proxy statement summarizing a director’s past experience. For this study the authors analyzed almost 160,000 biographies of 12,895 directors to see how directors appear to make strategic […]

Powerlines Newsletter Nr. 111 is now available

My latest Powerlines newsletter Nr. 111 is now ready for your reading pleasure. Just download your free evaluation copy.

It covers articles such as a Reputation Wrap Up of latest Reputation News, the Concept of Seed Planting,  Why a Crisis always lead to another within 30 Days, Stakeholder Profiling Tips – Why Stakeholder Involvement is Context-Specific, Learning from Near-Misses,  a Toolbox Exercise – Enhancing your Institution’s Reputation & Why You need training in Crisis Management Skills

 

 

10 Ways to Damage your Organization’s Reputation

  1. Manage Reputation haphazardly. Operate by the seat of your pants and only respond to issues as they get published or emerge. 2. Delegate more than 50 % of your share price’s value to a handful of people in a Communications/PR department. Expect them to positively influence share price through the use of cleverly […]

As Companies Grapple with Escalating Costs, Reputation is in Danger

Under pressure to curb skyrocketing costs, companies are at risk of cutting costs and damaging their reputations. Rapid market changes and a harsh economic climate is putting companies. in a difficult position. Not only do they have to cut costs but they need to do it in manner that will not cause negative stakeholder expectations […]

Why the term Stakeholder Reputation…?

Definitions create lenses through which we view the world. Revisiting definitions is crucial to creating shared meaning. So, why do I talk and write about Stakeholder Reputation? An Organisation’s reputation is derived from its stakeholders. Their perceptions, attitudes, expectations, feelings and knowledge towards a company will influence and impact on the actions they take towards […]

The Financial implications of Poor Customer Service

Ever thought how much that lost sale or shoddy work cost you? Studies show that for every one customer you lose, you lose nine other directly.Further studies have shown that those 9 affect a number of other customers directly and indirectly, so that the ratio changes from 1:9 to 1:81. Thus for every lost sale […]

I am speaking today at the 18th Southern African Internal Audit Conference at the Sandton Convention Centre on Reputation Risk: Why Auditors Should Consider Intangibles When Auditing

Date: August 17, 2015
Time: 16.00 - 16.45
Appearance: 18th Southern African Internal Audit Conference Presentation
Format: Other