Powerlines Newsletter Nr. 111 is now available

My latest Powerlines newsletter Nr. 111 is now ready for your reading pleasure. Just download your free evaluation copy.

It covers articles such as a Reputation Wrap Up of latest Reputation News, the Concept of Seed Planting,  Why a Crisis always lead to another within 30 Days, Stakeholder Profiling Tips – Why Stakeholder Involvement is Context-Specific, Learning from Near-Misses,  a Toolbox Exercise – Enhancing your Institution’s Reputation & Why You need training in Crisis Management Skills



10 Ways to Damage your Organization’s Reputation

  1. Manage Reputation haphazardly. Operate by the seat of your pants and only respond to issues as they get published or emerge. 2. Delegate more than 50 % of your share price’s value to a handful of people in a Communications/PR department. Expect them to positively influence share price through the use of cleverly […]

11 – 12 July Stakeholder Reputation Management Master Class Training in Johannesburg

I will facilitate my acclaimed Stakeholder Reputation Management Master Class again from11 – 12 July at the Hotel Apollo in Ferndale, Randburg – just around the corner from Multichoice HQ.

With the upcoming South African municipal elections and a new draft King Code 4 on Corporate Governance, many organisations are revamping their stakeholder profiling and engagement practices, as they are envisaging changes in relationships, networks, contacts and stakeholder importance.

The Stakeholder Reputation Management Master Class covers stakeholder identification, profiling, mapping, prioritization, engagement and other techniques. It also helps companies to comply with the recommendations of the King Code 3 on Corporate Governance and will lay the foundation for a more stakeholder inclusive approach as recommended in the King Code 4 draft – one that takes into account and balances stakeholders legitimate and reasonable needs, interests and wants.

Since its inception in 2006, the Stakeholder Reputation course has received many accolades and became established as a must-attend course for stakeholder managers looking to gain best practices about stakeholder management and building company reputation. It has been attended by more than 800 senior executives and managers from Government and Industry.

The Stakeholder Management Master Class has been described as essential training for anyone in the Stakeholder & Reputation Management field and will equip a delegate with the competencies to design a Stakeholder Management system and manage an intricate web of relationships with a systematic approach.

More information




As Companies Grapple with Escalating Costs, Reputation is in Danger

Under pressure to curb skyrocketing costs, companies are at risk of cutting costs and damaging their reputations. Rapid market changes and a harsh economic climate is putting companies. in a difficult position. Not only do they have to cut costs but they need to do it in manner that will not cause negative stakeholder expectations […]

Why the term Stakeholder Reputation…?

Definitions create lenses through which we view the world. Revisiting definitions is crucial to creating shared meaning. So, why do I talk and write about Stakeholder Reputation? An Organisation’s reputation is derived from its stakeholders. Their perceptions, attitudes, expectations, feelings and knowledge towards a company will influence and impact on the actions they take towards […]

The Financial implications of Poor Customer Service

Ever thought how much that lost sale or shoddy work cost you? Studies show that for every one customer you lose, you lose nine other directly.Further studies have shown that those 9 affect a number of other customers directly and indirectly, so that the ratio changes from 1:9 to 1:81. Thus for every lost sale […]

I am speaking today at the 18th Southern African Internal Audit Conference at the Sandton Convention Centre on Reputation Risk: Why Auditors Should Consider Intangibles When Auditing

Date: August 17, 2015
Time: 16.00 - 16.45
Appearance: 18th Southern African Internal Audit Conference Presentation
Format: Other