With Reputation Risk inherent in just about all processes in a company, Reputation and Risk Managers sometimes find it difficult to determine where the sources of reputation risk resides. Not only can these risks be unpredictable but they are also extremely varied in nature due to the uniqueness of each company. However I would like […]
I will facilitate a Strategic Public Relations in the 21st Century workshop in Mauritius 20- 21 February. This will be the 16th country that I am doing consulting work in.
Being well informed and able to anticipate issues and incidents are two vital skills for any budding Reputation Manager. So is the ability to see linkages between seemingly unrelated incidents and issues. This process I call dot connecting. It has its origins in systems thinking. Since December 2016 I have received countless of emails with […]
I was quoted in the Risk Africa magazine – web edition regarding the Ford Kuga recall.
My latest Powerlines newsletter Nr. 111 is now ready for your reading pleasure. Just download your free evaluation copy.
It covers articles such as a Reputation Wrap Up of latest Reputation News, the Concept of Seed Planting, Why a Crisis always lead to another within 30 Days, Stakeholder Profiling Tips – Why Stakeholder Involvement is Context-Specific, Learning from Near-Misses, a Toolbox Exercise – Enhancing your Institution’s Reputation & Why You need training in Crisis Management Skills
1. Manage Reputation haphazardly. Operate by the seat of your pants and only respond to issues as they get published or emerge. 2. Delegate more than 50 % of your share price’s value to a handful of people in a Communications/PR department. Expect them to positively influence share price through the use of cleverly […]
KPMG has identified seven key strategic risks that companies and chief risk officers (CROs) face this year. KPMG partner Kelly Watson recently responded to questions from Bloomberg BNA’s Yin Wilczek in an article “Companies Face Evolving and Escalating Risk Areas in 2016, KPMG’s Kelly Watson Says” This is what Kelly had to say about Crisis […]
Definitions create lenses through which we view the world. Revisiting definitions is crucial to creating shared meaning. So, why do I talk and write about Stakeholder Reputation? An Organisation’s reputation is derived from its stakeholders. Their perceptions, attitudes, expectations, feelings and knowledge towards a company will influence and impact on the actions they take towards […]
“If you don’t want it printed, don’t let it happen.”
Says it all, doesn’t it?
I just read a superb article on the Banking Exchange website entitled 4 strategies for managing reputational risk – Banking Exchange. This article offers very good advice to all banking institutions out there. They offer 4 guidelines: “For most financial institutions, the best defense will be a good offense: going out of their way to […]