I am speaking today at the 18th Southern African Internal Audit Conference at the Sandton Convention Centre on Reputation Risk: Why Auditors Should Consider Intangibles When Auditing
||August 17, 2015
||16.00 - 16.45
||18th Southern African Internal Audit Conference Presentation
An article on Investors.com about how much reputational value is locked up in the CEO, caught my attention. In this article A CEO’s Reputation Can Make Or Break A Firm; 3 Ways To Improve It – Investors.com research is quoted from a worldwide survey by public-opinion pollster KRC Research and public-relations firm Weber Shandwick. The […]
I just read a superb piece of advice by Hootsuite What Not To Post on Social Media: 5 Questions You Need To Ask Yourself Before You Publish. This is an important read. Social Media can really offer big time reputation risk. As I read it a few quotes came into my thoughts: – “Once the […]
Aon Risk Solutions has published its annual list of the key risks as identified by its clients across the globe with damage to brand and reputation topping the list via Cyber risk enters Aon’s top 10 global risks for the first time. Aon’s global clients strongly felt that damage to brand and reputation ranked as […]
What do we know about Reputation in business? Well, we know that it is important, that is an asset and a risk, and we also know that there are many definitions for the word. (Reputation is an asset according to international studies and has been rated for the past few […]
I’d like to invite you to attend one of my training seminars that I will hold at the Apollo Hotel in Ferndale, Randburg, Johannesburg during April. As a professional person your reputation is your stock-in-trade and; for a company Reputation is its most important asset and yet, most dangerous risk. These seminars will help you […]
Reputation risk is now in its fifth straight year of topping the charts, according to one survey. via How to Use Captive Insurance to Manage Reputation Risk. This is what one quote from the article said: “Experience shows that many operational risks arising from potential catastrophic events – including major environmental incidents, global supply chain […]
One of the 3 factors often implicated in Reputation Risk is lack of ethical behavior and compliance failure. An organization’s ethical culture and compliance program is therefore very critical to preventing Reputation Risk. Effective ethics and compliance within an organization require senior management involvement, organization-wide commitment, an effective communications strategy and an ongoing monitoring system. […]
A recent Deloitte Touche Tohmatsu Limited (DTTL) / Forbes Insights survey of more than 300 executives across the globe reveals the paramount importance of managing reputation risk for a company’s long term success. In the “2014 Global Survey on Reputation Risk – Reputation@Risk,” a majority of companies, though confident their reputations were strong overall, expressed […]
Always Watch Out For Reputation Erosion
Always watch out for reputation erosion.
Reputation is built from the thousands of small interactions that happen with individual customers day after day. Reputation can suffer “death by a thousand cuts” and no one would notice.
Hence its always important to map a stakeholder’s journey with an institution such as a bank and define all contact points and moments of truth.