Why I Love Using Stories To Teach The Importance Of Reputation

The beauty about stories is that they are like metaphors. I once saw a study that said that metaphors appeal to both the left and the right side of the brain. I am not a Buddhist, yet am extremely fond of Zen Koans. The way I try and do it is to research before every […]

What will you do when faced with a Crisis?

Imagine when faced with a crisis, your team has to start from a zero-based approach. Is it not better to have a blueprint designed to guide you before, during and after a crisis? A Written Crisis Management and Communication Response plan is essential in today’s always -on, 24/7 world. News and information flow in “real-time” […]

Trends, Predictions and Dot Connecting

Being well informed and able to anticipate issues and incidents are two vital skills for any budding Reputation Manager. So is the ability to see linkages between seemingly unrelated incidents and issues. This process I call dot connecting. It has its origins in systems thinking. Since December 2016 I have received countless of emails with […]

As Companies Grapple with Escalating Costs, Reputation is in Danger

Under pressure to curb skyrocketing costs, companies are at risk of cutting costs and damaging their reputations. Rapid market changes and a harsh economic climate is putting companies. in a difficult position. Not only do they have to cut costs but they need to do it in manner that will not cause negative stakeholder expectations […]

Think Before you Press That Button – What Not To Post on Social Media

I just read a superb piece of advice by Hootsuite What Not To Post on Social Media: 5 Questions You Need To Ask Yourself Before You Publish. This is an important read. Social Media can really offer big time reputation risk. As I read it a few quotes came into my thoughts: – “Once the […]

Damage to Brand and Reputation – Top Global Risk according to latest Aon survey

Aon Risk Solutions has published its annual list of the key risks as identified by its clients across the globe with damage to brand and reputation topping the list via Cyber risk enters Aon’s top 10 global risks for the first time. Aon’s global clients strongly felt that damage to brand and reputation ranked as […]

Do you know the Golden Rule?

Do you know the Golden Rule? The ethic of reciprocity, more commonly known as the Golden Rule, is an ethical code that states one has a right to just treatment, and a responsibility to ensure justice for others. Reciprocity is arguably the most essential basis for the modern concept of human rights, though it has […]

What it takes to become a Humble CEO – The What and the Why

I just read a fascinating article about how “Humility is now the new green among CEOs”. The article points out that CEO visibility has become important again, but for different reasons, such as crises that demand CEO involvement and leadership. Weber Shandwick’s “CEO Reputation Premium: Gaining Advantage in the Engagement Era” survey released March 6 […]

Talk doesn’t cook rice!!!- A Vietnamese Proverb

Words are empty. Actions speak louder than words. In the field of Reputation Management this is so true. The actions and behaviors of management either add or distract from building reputation.

Values need to be driven by the Board

  A New Report from the UK Institute of Business Ethics (IBE) found that Boards need to set and maintain company values. The author writes that “Culture affects a company’s ability to generate value. A strong culture makes for sustainable value creation. A weak one can destroy the business overnight. This why is boards must […]