Imagine when faced with a crisis, your team has to start from a zero-based approach. Is it not better to have a blueprint designed to guide you before, during, and after a crisis? A Written Crisis Management and Communication Response plan is essential in today’s always-on, 24/7 world. News and information flow in “real-time” and […]
Being well informed and able to anticipate issues and incidents are two vital skills for any budding Reputation Manager. So is the ability to see linkages between seemingly unrelated incidents and issues. This process I call dot connecting. It has its origins in systems thinking. Since December 2016 I have received countless of emails with […]
Under pressure to curb skyrocketing costs, companies are at risk of cutting costs and damaging their reputations. Rapid market changes and a harsh economic climate is putting companies. in a difficult position. Not only do they have to cut costs but they need to do it in manner that will not cause negative stakeholder expectations […]
Aon Risk Solutions has published its annual list of the key risks as identified by its clients across the globe with damage to brand and reputation topping the list via Cyber risk enters Aon’s top 10 global risks for the first time. Aon’s global clients strongly felt that damage to brand and reputation ranked as […]
Do you know the Golden Rule? The ethic of reciprocity, more commonly known as the Golden Rule, is an ethical code that states one has a right to just treatment, and a responsibility to ensure justice for others. Reciprocity is arguably the most essential basis for the modern concept of human rights, though it has […]
I just read a fascinating article about how “Humility is now the new green among CEOs”. The article points out that CEO visibility has become important again, but for different reasons, such as crises that demand CEO involvement and leadership. Weber Shandwick’s “CEO Reputation Premium: Gaining Advantage in the Engagement Era” survey released March 6 […]
Talk doesn’t cook rice!!!- A Vietnamese Proverb
Words are empty. Actions speak louder than words. In the field of Reputation Management this is so true. The actions and behaviors of management either add or distract from building reputation.
A New Report from the UK Institute of Business Ethics (IBE) found that Boards need to set and maintain company values. The author writes that “Culture affects a company’s ability to generate value. A strong culture makes for sustainable value creation. A weak one can destroy the business overnight. This why is boards must […]